Hyreus is currently recruiting an experienced Hire Controller for an established hire and rental business based in Dublin. This is an excellent opportunity for someone with previous experience in the equipment rental, plant hire, tool hire or general hire sector who is looking to take the next step in their career.
The successful candidate will be responsible for supporting the day-to-day hire operation, managing customer enquiries and bookings, coordinating equipment availability and ensuring a high level of customer service. Previous experience within a rental or hire environment is essential.
Responsibilities
Manage day-to-day hire enquiries, bookings and customer requirements.
Deal with customers by phone, email and in person, providing professional and knowledgeable service.
Process equipment and machinery hire orders accurately and efficiently.
Check equipment availability and coordinate bookings, collections and deliveries.
Maintain accurate hire contracts, records and customer information.
Coordinate with drivers, transport teams, depot staff and other internal departments.
Monitor equipment movements, returns and availability.
Assist with off-hire processes and ensure equipment is correctly allocated and recorded.
Provide customers with information on equipment, hire periods, availability and associated requirements.
Resolve customer queries and deal with any issues relating to equipment hire.
Support the sales and depot teams with administration and customer requirements.
Prepare quotations and process orders where required.
Ensure all hire documentation is completed accurately and in line with company procedures.
Maintain a strong focus on customer service and repeat business.
Support general depot administration and the smooth running of the hire operation.
Ensure relevant health and safety procedures are followed.
The Ideal Candidate
Previous experience in a Hire Controller, Hire Desk Controller, Rental Controller or similar role.
Experience within the rental, hire, plant hire, tool hire or equipment hire sector is essential.
Strong understanding of the hire/rental process from booking through to return.
Excellent customer service and communication skills.
Good organisational and administration skills with strong attention to detail.
Comfortable managing multiple customer enquiries and bookings simultaneously.
Experience using hire, rental, CRM or stock management systems is advantageous.
Good computer skills, including Microsoft Office.
Ability to work effectively as part of a busy depot and hire desk team.
Commercially aware with a professional and customer-focused approach.
Strong problem-solving skills and the ability to handle customer queries effectively.