Hyreus is currently recruiting for an experienced Senior Service Coordinator to join a growing and dynamic service team based in Dublin. This is a fully office-based position offering the opportunity to play a pivotal role in the delivery of Planned Preventative Maintenance (PPM), reactive maintenance, service contracts, and small projects.
As a central point of coordination within the service department, you will work closely with clients, engineers, subcontractors, and internal teams to ensure exceptional service delivery, operational efficiency, and customer satisfaction. This is an excellent opportunity for a highly organised professional who thrives in a fast-paced environment and enjoys building strong client relationships.
Responsibilities
Act as the primary day-to-day point of contact for clients, delivering exceptional customer service and maintaining strong working relationships.
Coordinate Planned Preventative Maintenance (PPM) schedules, ensuring all works are completed on time and in accordance with service agreements.
Manage daily service operations, including engineer scheduling, work allocation, and workflow coordination.
Support the delivery of service contracts, commissioning activities, reactive maintenance, and repair works across HVAC systems, including Heat Pumps, Chillers, and Air Handling Units (AHUs).
Prepare client reports, KPI dashboards, and monthly service performance summaries.
Maintain accurate records and updates within CRM and ERP systems.
Liaise effectively with engineers, subcontractors, suppliers, and internal stakeholders to resolve issues promptly and efficiently.
Assist with resource planning to ensure operational readiness and effective service delivery.
Identify opportunities for service improvements, equipment upgrades, and additional works during client interactions.
Support the Service Sales team by preparing quotations, contract renewals, and technical information.
Highlight equipment condition concerns and end-of-life assets with commercial upgrade potential.
Contribute to continuous improvement initiatives, ensuring service processes remain efficient, compliant, and customer-focused.
The Candidate
The successful candidate will demonstrate excellent organisational skills, a proactive approach, and a strong customer service mindset. You will be confident managing multiple priorities while maintaining high standards of communication and attention to detail.
Essential Requirements
Previous experience within Facilities Management, Building Services, or HVAC service operations.
Strong client-facing communication and relationship management skills.
Excellent organisational, planning, and time management abilities.
Ability to work independently while recognising when to escalate issues appropriately.
Proficiency in CRM and ERP systems, along with Microsoft Office applications, particularly Word and Excel.
A proactive, process-driven approach with excellent problem-solving skills.
Desirable Experience
Background in HVAC, Mechanical Building Services, or technical service environments.
Knowledge of Planned Preventative Maintenance (PPM) scheduling and service contract management.
Experience coordinating field service engineers and subcontractors.
Strong understanding of documentation, compliance, and service reporting processes.
Why Join?
This is an excellent opportunity to join a reputable organisation where you'll play a key role in delivering high-quality service operations. You'll work within a collaborative team environment, contribute to continuous improvement initiatives, and have the opportunity to develop your career within a growing business.