Senior Service Coordinator

Location Dublin
Discipline: Business Support and Administration
Job functions Commercial HVACR
Job type: Permanent
Salary: £45000
Contact name: John McLaren

Contact email: john@hyreus.co.uk
Job ref: 825
Published: 20 days ago
Startdate: 2025-12-18

Hyreus are currently recruiting for a Senior Service Coordinator. This is an office-based role in Dublin 17

Project / Role Scope


The successful candidate will play a key role in service delivery across PPM, reactive works, service contracts and small projects, acting as a central coordination and client-facing point within the service department.

Responsibilities

  • Act as the daily point of contact for clients, ensuring clear communication and high service standards

  • Coordinate Planned Preventative Maintenance (PPM) schedules and ensure on-time completion

  • Support day-to-day service operations, including engineer scheduling, task allocation and workflow coordination

  • Assist with service contracts, commissioning activities and repair works (e.g. Heat Pumps, Chillers, AHUs)

  • Prepare client reports, KPI updates and monthly service summaries

  • Maintain accurate documentation and updates within CRM/ERP systems

  • Liaise with engineers, subcontractors and internal teams to resolve issues efficiently

  • Support continuous improvement initiatives across service operations

  • Assist with resource planning and operational readiness

  • Identify service and upgrade opportunities during client interactions

  • Support the Service Sales team with quotations, renewals and technical information

  • Highlight equipment condition issues and end-of-life assets with commercial potential

Candidate Requirements

  • Experience in facilities management and/or HVAC service operations

  • Strong client-facing communication skills

  • Excellent organisational and time management abilities

  • Ability to work independently and escalate when required

  • Strong IT skills (CRM/ERP systems, MS Word, Excel, reporting tools)

  • Proactive, process-driven mindset

Desirable

  • Background in HVAC, building services or technical service environments

  • Knowledge of PPM scheduling and service contract management

  • Experience supporting field service engineers

  • Strong documentation and compliance focus

Further Information

  • Location: Dublin

  • Applicants must have the right to work in Ireland.

  • We act as an employment intermediary.