Hyreus is currently recruiting experienced Service Coordinators for multiple opportunities across Ireland. We’re looking to speak with organised and customer-focused professionals with experience coordinating engineers, technicians, service teams or field-based operations.
These roles will suit candidates with strong administration and scheduling skills who can manage multiple service requests, coordinate engineers and communicate effectively with customers, contractors and internal teams. Previous experience within engineering, facilities management, HVAC, mechanical, electrical or technical service environments is advantageous.
Responsibilities
Coordinate the day-to-day scheduling of engineers and field service technicians.
Manage service requests, maintenance calls and customer requirements.
Allocate jobs to engineers based on location, availability, skills and priority.
Liaise with customers to arrange appointments and provide service updates.
Monitor engineer schedules and ensure jobs are completed within agreed timescales.
Coordinate planned preventative maintenance and reactive service activities.
Track job progress from initial call through to completion.
Manage changes to schedules and respond effectively to urgent service requirements.
Maintain accurate records of jobs, engineer activities and customer information.
Process service reports, timesheets, job sheets and relevant documentation.
Liaise with engineers, subcontractors, suppliers and internal departments.
Follow up outstanding works, parts requirements and customer queries.
Assist with quotations, purchase orders and invoicing where required.
Ensure customers are kept informed throughout the service process.
Support the wider service and operations teams with administrative and coordination tasks.
Identify scheduling issues and help resolve operational challenges.
Ensure company procedures, health and safety requirements and service standards are followed.
The Ideal Candidate
Previous experience in a Service Coordinator, Service Administrator, Service Scheduler, Helpdesk Coordinator or similar role.
Experience coordinating engineers, technicians or field-based teams.
Strong organisational skills with the ability to manage multiple priorities.
Excellent telephone and written communication skills.
Strong customer service skills and a professional approach.
Good attention to detail and accurate administration skills.
Comfortable working in a busy, fast-paced service environment.
Experience using CRM, scheduling, job management or service management systems is advantageous.
Good IT skills, including Microsoft Office.
Experience within engineering, HVAC, mechanical, electrical, facilities management or technical services is advantageous.
Strong problem-solving skills and the ability to respond effectively to changing priorities.
Ability to work independently while contributing effectively to a wider team.
Good understanding of service scheduling, engineer utilisation and customer requirements.